1. Conversation Fillers and Uncertainty is a No-No.
We have all been there, but learning to be confident in yourself and what you do is necessary when approaching a client. When you have confidence, you speak clearly and with more authority. Clients can sense when you know what you are talking about and when you are bluffing. Sticking with confidence and honesty is a win every time.
2. Watch Your Body Language.
Body language says 10 times more about what you are thinking and how you are feeling than words ever could. You cannot tell a client you are listening if you have not made eye contact in 20 minutes, your arms are crossed, or all you say during a phone conversation is “Yeah” and “Uh-huh” instead of adding to the conversation in a productive way.
Making a conscious effort to relax your body, rid your area of distractions, and truly listen to your client will not only make your client feel satisfied, it will help you feel more confident.
3. Take Notes.
Show your client that you really care about solving their problem by taking notes during the interview, whether in-person or over the phone. This ensures that you do not miss an important point and you can impress your client by being able to recall everything that they wish to accomplish.
These are just 3 of the hundreds of avenues available for improving communication skills within your business. Communication is a key fundamental for gaining new clients and referrals. The better your skills, the more professional and knowledgeable you look.
What are some ways you have improved your communication skills?